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Setup questions,
answered

The questions new customers ask most, from connecting a number to why a template was rejected.

  • Setup
  • Templates
  • Billing

Frequently asked questions

Ask us anything
How do I connect my number?

Sign in, open WhatsApp setup, and follow Embedded Signup. You need a number that is not active on the WhatsApp app.

Why was my template rejected?

Meta gives a reason, shown on the template. Most rejections are promotional text in a utility template or a missing sample value.

Why did a campaign fail for some contacts?

Common reasons are an invalid number, the contact blocking your business, or your messaging limit being reached.

How do I add my team?

Team Management, then add a member and give them only the permissions they need.

How do I delete customer data?

Delete the contact; its conversations and deals go with it.

Still stuck? Message us.

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