Fewer failed
deliveries

Couriers and delivery fleets keep receivers informed and reduce failed deliveries.

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Picked up→In transit→Slot confirmed→Out for delivery→Delivered

Why teams like it

Shipment status on WhatsApp is read, unlike SMS.

Receivers confirm or change the slot before the rider leaves.

Ask for a location pin when an address is unclear.

Use cases

Couriers and delivery fleets keep receivers informed and reduce failed deliveries. Meta template types used: Utility.

Shipment trackingPicked up, in transit and out for delivery, with the tracking link.
Delivery slot confirmationReceivers confirm or pick a better time.
Proof of deliveryPhoto and time of delivery shared after the drop.
Address correctionAsk for a location pin when an address is unclear.

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Logistics & delivery Business account

Your parcel AWB 88213 is out for delivery today between 2 and 6 PM 📦
Will someone be available to receive it?10:24

Yes, deliver Reschedule

Frequently asked questions

Ask us anything

Can updates go out from our system?

Yes, through the developer API or a webhook from your tracking software.

Are delivery updates marketing messages?

No. Shipment updates are utility messages.

Can riders see the replies?

Replies land in the team inbox and can be assigned to the right person.

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