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Home › Industries › Ecommerce
For online stores

Fewer abandoned carts,
more repeat orders

Send order and shipping updates automatically, recover carts, and answer product questions in the same chat.

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  • Shopify and WooCommerce
  • COD confirmation
  • Catalog in chat
Diwali sale · 12,400 contactsSent
12.4kSent
12.1kDelivered
8.6kRead
2.3kClicked
Retarget: not read3,512 contacts →
Why teams like it

Order updates that get read

Confirmation, shipping and delivery messages sent automatically from your store.

Cart recovery

Remind people what they left behind, with a link straight back to checkout.

COD confirmation

Confirm cash on delivery orders before you ship them.

Use cases

What Ecommerce & D2C businesses send on WhatsApp

Every step after the click, from order to doorstep, plus the nudges that bring shoppers back. Meta template types used: Utility, Marketing.

  • Order and shipping updatesConfirmation, dispatch, out for delivery, delivered, with the tracking link.
  • COD confirmationAsk cash-on-delivery buyers to confirm before you ship, and cut returns to origin.
  • Abandoned cart recoveryRemind shoppers of what they left, with a link straight back to checkout.
  • Catalog and cart in chatCustomers browse products and place the order without leaving WhatsApp.
  • Back in stock and dropsTell opted-in customers the moment a product returns or a sale starts.
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Frequently asked questions

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Which stores connect?

Shopify and WooCommerce, plus any system through the API.

Can I show products?

Yes, through your Meta catalog.

Can customers pay in chat?

Yes, with a payment link or UPI QR.

Ready to talk to customers where they already are?

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