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Home › Industries › Retail & local stores
For shops and retail chains

Walk-ins today,
customers for life

Shops and chains turn walk-in customers into a list they can reach again.

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  • Digital bills
  • Festive offers
  • Loyalty points
Purchase→Bill on WhatsApp→Points added→Festive offer→Repeat visit
Why teams like it

A bill they keep

The invoice lands in WhatsApp, where customers can find it again.

Offers that get read

New arrivals and festive sales reach opted-in customers where they read messages.

One chat for the whole store

Staff answer product questions from one shared inbox.

Use cases

What Retail & local stores businesses send on WhatsApp

Shops and chains turn walk-in customers into a list they can reach again. Meta template types used: Utility, Marketing.

  • Digital billsSend the invoice on WhatsApp instead of paper.
  • New arrivals and festive salesSeasonal offers to opted-in customers.
  • Order on chatCustomers ask, see photos and reserve an item for pickup.
  • Loyalty pointsTell customers their balance and when points expire.
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Frequently asked questions

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Do customers need to opt in?

Yes, for marketing messages. Bills and order updates are utility messages.

Can we show products in chat?

Yes, from a WhatsApp catalog, and reserve an item for pickup.

Does it work for many branches?

Yes, with separate numbers or separate workspaces per branch.

Ready to talk to customers where they already are?

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